Privacy and Cookies Policy

This privacy policy sets out how BELLE decorating uses and protects any information that you give BELLE decorating when you use this website or provide as part of booking or using any of my services.

BELLE decorating is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website or any of my services then you can be assured that it will only be used in accordance with this privacy statement.

BELLE decorating may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Why I Collect

In order to carry out my ordinary duties to my customers and prospective customers, I will need to be able to process personal data about individuals and businesses as part of my daily operation. Some of this activity BELLE decorating will need to carry out in order to fulfil my legal rights, duties and obligations.

What I Collect

I may collect and process the following information in respect of your:

  • Name
  • Contact information such as Address, Email address and telephone number

What I Do With the Information I Gather

I require this information to understand your needs and provide you with an effective service, and in particular for the following reasons:

  • Attending your home/business premises to quote for your project and fulfil my duties
  • Internal record keeping and billing

Who to Contact

Natasha Collinson, the owner, will deal with all your requests and enquiries concerning BELLE decorating’s uses of your personal data and endeavour to ensure that all personal data is processed in compliance with this policy and Data Protection Law.

My postal address is:

81 Ampthill Road
Shefford
Bedfordshire
SG17 5AZ
United Kingdom

Tel: 07841 687833
Email: hello@belledecorating.co.uk

If an individual believes that I have not complied with this policy or acted otherwise than in accordance with Data Protection Law, they should utilise my complaints / grievance procedure and should also notify the owner of BELLE decorating. You can also make a referral to or lodge a complaint with the Information Commissioner’s Office (ICO), although the ICO recommends that steps are taken to resolve the matter with us before involving the regulator.

Consent

Where I are relying on consent as a means to process personal data, any person may withdraw this consent at any time. Please be aware however that I may have another lawful reason to process the personal data in question even without your consent.

Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect. Occasionally, I will need to share personal information relating to my customers with third parties, such as professional advisers (lawyers and accountants) or relevant authorities (HMRC or police).

In accordance with Data Protection Law, some of my processing activity is carried out on my behalf by third parties, such as IT systems, web developers or cloud storage providers. This is always subject to contractual assurances that personal data will be kept securely and only in accordance with BELLE decorating’s specific directions.

Your Rights

Individuals have various rights under Data Protection Law to access and understand personal data about them held by me, and in some cases ask for it to be erased or amended or for BELLE decorating to stop processing it, but subject to certain exemptions and limitations.

Any individual wishing to access or amend their personal data, or who has some other objection to how their personal data is used, should put their request in writing to the owner of BELLE decorating.

I will endeavour to respond to any such written requests as soon as is reasonably practicable and in any event within statutory time-limits, which is one month in the case of requests for access to information. If the request is manifestly excessive or similar to previous requests, I may ask you to reconsider or charge a proportionate fee, but only where Data Protection Law allows it.

You should be aware that certain data is exempt from the right of access. This may include information which identifies other individuals, or information which is subject to legal professional privilege.

Controlling your Personal Information

I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so.

You may request details of personal information which I hold about you under the Data Protection Act 1998. A small fee will be payable but, only where Data Protection law allows it. If you would like a copy of the information held on you please write to the owner of BELLE decorating.

If you believe that any information I am holding on you is incorrect or incomplete, please write to or email me as soon as possible at the above address. I will promptly correct any information found to be incorrect.

Data Retention

I will retain all customer data for a minimum period of 6 years from the date of the last job undertaken for you. For prospective customers, if you haven’t contacted me for a period of at least 2 years (from the last recorded quote or contact) I will securely destroy all of your personal information.

How We Use Cookies

I do not currently use cookies on the BELLE decorating website other than those used by Google Analytics to track trends across our visitors in order to make our website a better experience for you.

Links to Other Websites

This website may contain links to other websites of interest. However, once you have used these links to leave this site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.